DATA NETWORKS


UPDATE / 22/05/20 09:30AM AEST

Our Third party provider has advised regarding an Unplanned Outage impacting NBN/ADSL Speeds In VIC, QLD, WA, ACT

The third party carrier engineers are currently investigating to determine the root cause and to provide restoration.

Further updates will be provided to confirm the full scope and next restoration steps.


Update 1/ 12:15PM AEST

The fault has been identified in our upstream carrier's network and their engineering team is working on the resolution , network engineers are attempting to put in a workaround and bring up new links to alleviate the symptoms.

Issue still ongoing at this stage.


UPDATE 2/2:55PM AEST

Our Upstream network engineers workaround was successful , the newly commissioned link has proven to be stable and has relieved the primary congestion symptoms

Work is still being carried out to restore the original link , but speeds on end user connections will have returned to normal.

Any users with persistent issues are encouraged to reboot the CPE and advise the support team should that not restore the service.

Update 3 : 3:30PM AEST - Full restoration

The original link with the reported issue has been restored .


INTERNET


UPDATE / 22/05/20 09:30AM AEST

Our Third party provider has advised regarding an Unplanned Outage impacting NBN/ADSL Speeds In VIC, QLD, WA, ACT

The third party carrier engineers are currently investigating to determine the root cause and to provide restoration.

Further updates will be provided to confirm the full scope and next restoration steps.


Update 1/ 12:15PM AEST

The fault has been identified in our upstream carrier's network and their engineering team is working on the resolution , network engineers are attempting to put in a workaround and bring up new links to alleviate the symptoms.

Issue still ongoing at this stage.


UPDATE 2/2:55PM AEST

Our Upstream network engineers workaround was successful , the newly commissioned link has proven to be stable and has relieved the primary congestion symptoms

Work is still being carried out to restore the original link , but speeds on end user connections will have returned to normal.

Any users with persistent issues are encouraged to reboot the CPE and advise the support team should that not restore the service.


Update 3 : 3:30PM AEST - Full restoration

The original link with the reported issue has been restored .




VOICE- INBOUND


CLOUD

Currently no known incidents.


MOBILE

Currently no known incidents.