INTERNET

What is happening?

We're receiving reports of speed/performance related issues regarding EFM services in multiple states.

Carrier engineers investigating.

When? initial reports circa midday 21/02

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A Mass Service disruption has been declared in Sydney & Surrounding Districts, Northern NSW, Northern QLD, QLD Peninsula & Gulf Country due to Extreme Weather Conditions.

The Mass Service Disruption will affect Metro and Regional areas, Australia wide, through to 5th April 2020.

Please continue to use the CCG Technical Support line 1300 42 66 67 and our staff will provide you with updates on your service requests and orders. Please refer to the following advice from Telstra.

https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption

For any questions about your service, the CSG exemption or to ask us to reconsider whether the circumstances are a proper basis for claiming the exemption, please call anytime on 1300426667. If our response doesn’t satisfy you, then you may wish to contact the Telecommunications Industry Ombudsman (TIO).