Spot trends in real-time.

Emerging technologies and disruptive business models are constantly changing the competitive landscape; rethinking how you deliver on customer experience is now more crucial than ever before.

Truly understanding the interactions your customers’ have with your business helps you to improve on customer experience - and your bottom line.   Using our suite of enterprise-grade call reporting analytics tools you will gain valuable insights into how your customers are being served across your business; allowing you to make informed, data-driven decisions.

Spot trends fast with unparalleled, real-time visibility into your customer interactions.  Monitor your team’s efficiency and how they’re performing against critical metrics.  Listen in on calls to enhance couching and training efforts. With an elegant and easy to use dashboard; reporting is fully customisable and available in real-time.

Deliver an enhanced customer experience. Gain valuable insights into employee efficiency; spot trends in real-time; measure call volumes, targets and Grade of Service (GoS).  

FEATURES:

  • Feature rich analytics software that monitors call metrics in real time
  • Unparalleled, real-time visibility into your customer interactions 
  • Fully customisable, real-time and historical reporting
  • Elegant and easy to use dashboard
  • Monitor call metrics on any device, from any location
Reporting

Reporting, Just the Way You Like It.

Customise reports your way, helping you to spot trends and monitor your team’s efficiency in real-time.  Gain insights to improve on customer experience and identify operational efficiencies.

Access intuitive, configurable dashboards, view wallboards and schedule regular reports.

Choose from a range of pre-defined wallboards or tailor your own.

Knock Their Socks Off With Executive Level Reporting. 

Collate data from multiple reports, provide observations and recommend actions with tailored, executive level reporting. 

Exe Reporting

CAN’T MEASURE IT? CAN’T MANAGE IT

Increase visibility and improve customer experience with feature rich analytics software that monitors, and records call metrics in real time.

MAKE DATA-DRIVEN DECISIONS

Browse an extensive suite of reports. Report on activity by extension, department, DDI and user.

MONITOR LIVE CALLS

View calls in progress, average queue times, average wait times, call duration and call status – from wherever you are in the world.

ACCESS ANYWHERE

Monitor call metrics on any device, from any location. Compatible with your mobile handset, laptop, PC or tablet.

SO SIMPLE, IT’S CHILD’S PLAY

Everything you need from one communications provider, plus 24/7 support manned by customer service focused engineers 

MONITOR USER PRODUCTIVITY

Accessing analytics such as time logged in, duration of calls, number of calls and outbound availability is as easy as pie. 

Ready to transform your business?