Contact Centre for MS Teams
A Teams First Contact Centre built using the native Microsoft Communication APIs.
Contact Centre for Teams Features
- Analytics - Live & historical analytics
- Call Recording - Assign policies to record calls
- Reporting - Report on customer engagement
- Wall Boards - allows agents & managers to monitor performance
- Barge In - Managers join problem calls
- Visual Monitor - Monitor calls with speech to text
- Sentiment - Analyse customer & staff sentiment
- Wrap Up Tracking - Record call outcomes
- CRM Integration- MS Dynamics, salesforce, Service now pop integration
- Courtesy Callback - Callers can request a call back
- Music On Hold - Select Music on Hold
- Azure AD Sign in - Security & convenience of Azure AD
- Microsoft Power Apps - Work with MS Power BI, Power Automate and Power Apps
- Skills based routing - Route to agents based on skills
Contact Centre for Teams
The MS Teams Calling platform is sweeping all before it. Now business are looking for contact centre integrations into MS Teams Calling.
Commschoice, Australia's first MS Teams Direct Routing provider is now Australia's first vendor of Contact Centre solutions for MS Teams Calling.
Having delivered over 20 Teams Contact Centre and Call Centre solutions in our first 24 months of Teams calling, Commschoice can lay claim to being Australis most experienced Teams Contact centre provider.
The Skype for Business Contact Centre replacement
MS Teams Calling is Microsoft's nominated replacement for On Prem and Cloud Skype for Business from July 2021.
Using native MS APIs, businesses can integrate their MS Teams Phone System in with their Contact Centre with all of the Customer, Agent, Manager and Administrator features they come to expect.
Our feature rich Teams Contact Centre solution is flexible, efficient and has everything you need in the one place – workplace management and collaboration tools, real time call reporting & analytics, agent supervisor tools such as remote monitoring, and CRM integration.
Commschoice depth of experience with MS teams Contact Centre and Call Centres for MS teams is unrivalled. With a low monthly subscription charge our solution is a cost effective solution for any sized business.