A flexible, all-encompassing platform for your evolving contact centre.
The contact centre landscape is constantly evolving; as are customer preferences for the communication tools they use to interact. Adopt a unified communications solution for your customer interactions - with real-time analytics, reporting and recording – enabling your agents to meet ever-changing customer demands.
Leverage fixed telephony, mobility, collaboration, scalability, and simplicity to create seamless customer experiences - all on one single, integrated platform across all your contact centre locations.
Increase productivity and enhance customer experience
Simplify and optimise your contact centre, delivering enhanced customer service and greater efficiencies without paying for the functionality you don’t need.
Our feature rich Contact Centre solution is flexible, efficient and has everything you need in the one place – workplace management and collaboration tools, real time call reporting & analytics, agent supervisor tools such as remote monitoring, and CRM integration.
Combine your front and back office on the one unified system to enable improved communication and collaboration across your business regardless of your disparate locations. Imagine the cost savings of short dialling colleagues in India as if they were next door, or transferring a caller to your office in Chicago.
Our Global Contact Centre solution is suitable for call centers’ wanting to leverage fixed telephony, mobility, collaboration, scalability, and simplicity to create seamless customer experiences.
- A highly scalable, flexible system that grows with your business
- Your business communications on one single, integrated platform
- Powerful collaboration tools such as instant messaging (IM), presence and conferencing
- Feature rich analytics software that monitors call metrics in real time
Reporting & Recording Analytics
Create innovative and seamless customer experiences using data-driven analytics, reporting and recording, gaining valuable customer insights to assist the evolution of your customer service model according to your customers’ needs and behaviours.
Real-time team monitoring and interaction - during inbound and outbound calls - from any device means you can manage your agent’s performance by monitoring handle times, resolution rates and other key performance metrics more effectively.
Truly understanding the interactions your customers’ have with your business helps you to improve on customer experience and your bottom line
Ditch the box
Forget about investing in and maintaining inflexible on-premises PABX kit. Global PBX hosted voice is cloud enabled. We’ll manage the platform security, software and upgrades so you can focus on your core business. Anywhere.
Integrate your Applications
Our API toolkits enable integration with your business applications to add value that stretches across your value chain.
Achieve true customer engagement by integrating with CRM and Service Desk cloud solutions that help manage your customer interactions, cataloguing, dialogue and storing messages. Leveraging telephony APIs ensures that data updates in real time, guaranteeing that you always have access to a full record of customer interactions.
Using our API toolkits, agents can initiate calls within your CRM, accessing customer data that helps provide context throughout the customer interaction. Track these interactions to better understand customer needs, the capabilities of your team and effectiveness of operations throughout your business.
SECURITY & COMPLIANCE READY
Connect to your world securely and confidently. Our platform boasts layers of security to product personal data and safe guard against service fraud.
Integrating with CRM and Service Desk cloud solutions that help manage your customer interactions and achieve true customer engagement.
A SYSTEM THAT GROWS WITH YOU
Order the capability you need now, then add more as you grow. All via a simple and secure web portal.
ONE GLOBAL PLATFORM. ONE SOLUTION
Manage your business communications from a single, integrated platform regardless of your dispersed international locations. Imagine being able to short dial colleagues in India as if they were next door, or transfer a caller to your office in Chicago.
CAN’T MEASURE IT? CAN’T MANAGE IT
Increase visibility and improve customer experience with feature rich analytics software that monitors, and records call metrics in real time.
SO SIMPLE, IT’S CHILD’S PLAY
Everything you need from one communications provider: endpoints, call plans, all the rich telephony features you desire; wrapped up with rapid 24/7 support provided by capable engineers.