Whether you’re the owner of an international organisation or you have a small business with a staff of three, Virtual PABX (Virtual Private Automatic Branch eXchange) can help you. For starter’s, let’s just clear up a common confusion that arises when people come across the phrases ‘Virtual PBAX’ and ‘Virtual PBX’ or even ‘Hosted PBX’. Basically, these all stand for the same thing, the ‘automatic’ part of the acronym is often considered a given. In any case, a virtual PABX can revolutionise your business telephone systems , so let’s consider a few of the benefits it offers:
By having their calls routed through an external host, many businesses experience increased productivity and efficiency through allowing receptionists and secretaries to attend to other tasks rather than being glued to the phone all day. Incidentally, this can also do wonders for employee morale, because regardless of how upbeat and happy your receptionist may be, chances are he or she might get tired of answering the phone with the same refrain hundreds of times per day. Not only does this system make it more efficient for the receptionists to do their jobs, it can boost productivity all the way up to the top of the organisation. A virtual PABX can route phone calls to any location as it uses VoIP technology, which means that people on business trips, people working from home and people in other offices can receive their phone calls immediately.
The initial cost of setting up a private broadcast exchange internally can be quite substantial. The hardware required and the programming, along with the frequent updates you are required to purchase can make it quite a costly endeavour. It is for this reason that until recently, only mid-sized to large companies have been able to make use of the technology. With virtual PBX, there are no set-up costs as the hardware does not need to be onsite, and you will never be required to fork out for an update for the same reason. In addition to this, the VoIP technology means cheaper phone calls, which can greatly decrease your expenditure and increase profit margins!
The expression ‘fake it until you make it’ is especially true with small businesses. Often the difference between securing an account and losing it to another company is the image your company has. In terms of making your company seem more professional and a lot bigger than it actually is, virtual PBX is the inexpensive way to metaphorically puff out your chest to appear stronger as a business. The best part is that through making minor changes to your telephone systems your business will appear larger and more professional, attract more business and consequently become just that.