• About Us
  • Our Customers
  • Investors
  • Resources
    • Global PBX Resources
  • News
  • Contact Commschoice
  • My Account
    • 5 Digit Account #
    • 6 Digit Account #
  • Service Status & COVID19 Update

  • Voice
    • Phone
      • Microsoft Teams​ Calling
      • SIP Trunking for Teams
      • Cloud Business Phone
      • Global PBX International
      • SIP Trunking
      • Inbound 13/1300/1800
      • SIM only 4G Mobile Phone Plans
    • Conference
      • Voice Conferencing
    • Call Centre
      • Call Centre
      • Analytics & Reporting
      • Contact Centre for Microsoft Teams
  • Teams
    • Microsoft Teams​ Calling
    • SIP Trunking for Teams
    • Microsoft Teams International Direct Routing
    • Contact Centre for Microsoft Teams
    • Call Recording for Microsoft Teams
    • Call Analytics for Microsoft Teams
  • Data
    • NBN Business
    • Business Fibre Internet
    • Fixed Wireless Ethernet
    • SD-WAN
    • Wireless LAN
    • 4G Mobile Broadband
  • Manage
    • Cloud Firewall
    • SD-WAN
    • Managed Services
  • Video
    • Video Conferencing
  • Partners
    • Channel Partners
      • Reseller
    • Wholesale
      • Wholesale Partners
  • About Us
  • Our Customers
  • Investors
  • Resources
  • Global PBX Resources
  • News
  • Contact Commschoice
  • My Account
  • 5 Digit Account #
  • 6 Digit Account #
  • Service Status & COVID19 Update
← Back to blog

CommsChoice adds call recording to Microsoft Teams calling solution

Nov. 11, 2020 By Tony Dunphy

Leading cloud communications provider, ASX listed CommsChoice Group Limited (ASX: CCG), today announced that it has expanded its Microsoft Teams Calling solution to include call recording for the Microsoft Teams phone system via its ‘Insights’ application to allow companies to automatically record outgoing and incoming business calls.

Insights cloud-based call recording is a secure and PCI compliant call recording and analytics solution designed to work natively within the Microsoft Teams phone system.

CommsChoice Executive General Manager, Tony Dunphy, said that the Insights call recording software can provide enormous value to businesses large and small.

“Cloud technology has helped to bring call recording down from big business, making it affordable and accessible to all. This functionality can support companies that need to monitor their agents to ensure the quality of the service they are providing, those that want to train new or existing staff, and businesses that may need data for dispute resolution or compliance.”

Insights captures incoming and outgoing customer calls and stores them securely, and in accordance with all compliance standards. Calls are stored in the same location as the Microsoft Office 365 tenancy, which is domiciled so local data compliance is also assured.

Mr Dunphy said, “Historically, call recording has not really been that useful. Not many people truly listen to or do anything smart with all those recorded calls. But with the growth in AI (Artificial Intelligence), recording phone calls and conversations is finally going to bear fruit.

Processing phone calls through an AI engine is going to make call recording infinitely more useful than ever before. And these tools are available now, fully integrated with Microsoft Teams.

Microsoft Teams Call Recoding
Insights for Microsoft Teams

Insights will allow companies to perform deep analysis of not just recorded call data, but screen recording, keystroke data, keyword and key phrase detection and to find that data, when they need it.

Insights call recording software requires minimal configuration and maintenance and can adjust to the size of any business with scalable, affordable pricing.

What’s more, call recordings can be accessed instantly and securely from the Cloud via an HTML5 portal on any device, anywhere with a suitable internet connection,” Mr Dunphy concluded.

Find out more about Call Recording for Microsoft Teams
Share:
Previous Next
Logo
  • About
    • Executive Management
    • Board of Directors
  • Case Studies
  • Careers
  • News/Blog
  • break
  • Quick Links
    • Investors
    • Policies
    • Resources
    • Contact Us
    • Understanding Your Invoice
    • Glossary
    • Testimonials
Sales & General Enquiries: 1300 42 66 67
Customer Support: 1300 42 66 67
Service Status
  • Copyright 2021 © Comms Group Limited ABN 64 619 196 539 All Rights Reserved.