NBN TC2 Business Grade FAQ
What is NBN TC2 Business Grade Internet ?
NBN TC2 Business Grade is a carrier grade service that delivers Synchronous bandwidths over the current NBN fixed Line footprint. It extends the high bandwidth, symmetrical access, internet services across a national coverage to businesses that need the reliability of access and service assurance from CommsChoice.
Why would I need NBN TC2 Business Grade Internet?
- Scalability: Using TC2 for small scale applications you can start with a Lower bandwidth and move up the highest available bandwidths at your site.
- Service Diversity: CommsChoice provides a wide range of managed services to facilitate your communication and Cloud connectivity needs
- Coverage: CommsChoice NBN TC2 has a national reach, which has been long overdue in this country
Can I get a dedicated 1:1 on NBN TC2?
Yes a NBN TC is a dedicated High CoS service with bandwidth warraties.
Where is NBN TC2 available?
NBN TC2 business grade internet is available is available nationally across the NBN fixed line footprint, which includes locations covered by the technology types - FttP, FttC, FttB, FttN & HFC networks.
Can I get NBN TC2 in NBN's Fixed Wireless and Satellite footprints?
NBNTC2 is not available in NBN's Satellite footprint.
What’s the difference between CoS-High and CoS-Low, Classes of Service?
CoS-Low is a Peak Information Rate (PIR) service. If you were to get a 100Mbps CoS-Low, PIR, service you will get a maximum 100Mbps but may not get that bandwidth at all times depending on other users on the network. CoS-Low is a 'Best Efforts' bandwidth service.
If you were to take a CoS-High service, which has a committed Information rate (CIR), you will have 100Mbps at the Network termination device at all times. Note that your internet traffic does not provide any bandwidth guarantees as there are lots of factors that determine the actual speed received.
Should I use CoS-Low or CoS-High Class of Service?
It is our expectation that all your bandwidth needs will be met by CoS-Low service. By utilising bandwidth scalability, there should be adequate room for your connection to grow as your business requirements grow.
What is the maximum bandwidth I can get on NBN TC Business Grade Internet?
NBN TC2 is available up to 20/20 Mbps in FTTN, FTTC, FTTP FTTB and HFC. Up to 100/100Mbps is available on FTTP.
How long will the install take to install an NBN TC2 service?
Subject to a site availability check, installation will typically take 30-60 business days.
Is installation free?
Build and connection fees may be applicable to a NBN TC2 Business Grade Internet service. Typically the build is no cost however this needs to be confirmed prior to placing your order.
On 36-month contracts, standard connection is free for eligible businesses. Installation fees apply for 12 and 24 month contract terms.
What is the default Fault Resolution SLA on Enterprise Ethernet?
The default SLA allows for 12-hour fault resolution time, with enhanced fault resolution times available as optional upgrades.
What other Fault Resolution SLAs are available?
There is the option to have an enhanced 4 hour or 8 hour fault resolution SLA. Note that additional charges apply for these eSLAs.
What is the Availability SLA?
We offer different levels of Availability targets including best effort with No rebates, a 99% and 99.95% uptime options.
These targets refer to the commitment in keeping the NBN service up and running with minimal disruption. If this targets are not met, we pay a percentage of your monthly access fee as a rebate.
Can I change my NBN TC2 bandwidth?
Yes you can and the maximum bandwidth available will depend on your NBN technology type. if you think you will require substantially more bandwidth then an Enterprise Ethernet may be more suitable.t.
Can I change plan?
Yes you can. CommsChoice offers excellent flexibility for our customers and we understand that business needs change over time.
Can CommsChoice provide on-site installation?
Yes, we provide the option of self-installation or can do an on-site installation for you. Note that charges apply for onsite installations that are dependent on the distance of the site from the CBD.
What router will I need?
You can use any suitable Business Grade WAN access router however we strongly suggest that you employ a suitable business grade router with Gigabit throughput such as a Cisco Meraki or SD-WAN edge device to get the maximum benefit from your Enterprise Ethernet Service.
Do I need to organise a router or can you provide one?
CommsChoice will provide you with the router or you can BYO if you like.
What are the contract terms on NBN TC2?
12, 24 and 36 month contract terms are available.
What’s the difference between Enterprise Ethernet and TC2 and TC4?
Enterprise Ethernet is 100% fibre service direct to your door, delivering symmetrical speeds and suited to business-critical applications and enterprise data requirements. TC2 is designed to provide access to high performance data for applications and services that require consistent, predictable download and upload speed requirements. TC4 is an asymmetrical service designed primarily for non-business critical general internet and standard data services.
I’m using symmetrical internet service on a copper connection. Do I need NBN TC4?
In many cases copper disconnections means that symmetrical copper services are being phased out. By moving to CommsChoice NBNTC2 you have a suitable replacement for an EFM or MBE service in a similar price range.
Is NBN TC2 suited for SD-WAN?
This access is ideally suited for SD-WAN as it provides symmetrical, high bandwidth, scalable, internet connection with market leading connectivity to cloud providers in the region.
Can CommsChoice deliver an SD-WAN as well?
Yes. CommsChoice has a leading SD-WAN offer that uses best of breed vendors for your specific needs. We supply, install and assure all the components of the solution so that your administrators have the control in managing traffic prioritisation.
Is NBN TC2 access suited for Voice?
The Commschoice NBN TC2 Internet symmetrical access makes it well suited for audio and video services. Through the use of this cost effective internet product, along with a CommsChoice SD-WAN service, you can get all the benefits of a QoS enabled MPLS network, without the hefty price tag that goes with it.
We can dimension your network to exceed peak number of simultaneous audio, video sessions to assure you of a good experience.
Can CommsChoice provide Internet and Telephony services?
CommsChoice is recognised for our high-quality internet and telephony services. CommsChoice has been one of the earliest providers of MS Teams Direct Routing in Australia, which provides the benefits of MS Team’s collaboration and messaging tools along with local and international calling via CommsChoice.
Can CommsChoice connect and support all our offices that are distributed nationally?
CommsChoice is a national provider and CommsChoice NBN TC2 is available nationally, across the NBN fixed line footprint.