Inbound Services Features

  • Welcome/Preamble Messages
  • IVR Menu
  • Postcode Mapping
  • Geo-routing
  • Day & Time-based Routing
  • Failover/ Redundancy Routing
  • Caller ID Routing and Blocking
  • Call Recording
  • Call Whisper
  • Missed Call Notifications
  • Fax to Email
  • Customer and Agent Surveys
  • Custom Attributes Outbound Egress