Inbound Services FAQ
What is an inbound number?
Inbound numbers include 13 numbers, 1300 numbers and 1800 numbers. They are virtual phone numbers in that they aren’t linked to a specific phone in the way your landline and mobile numbers are. Instead, you direct your inbound number calls to the point where you want it to ring, such as a landline, mobile phone or call answering service.
Will the number work Australia-wide?
Yes, it does. You can give your business a national presence and attract customers from all around the country.
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, you can automatically redirect Victorian callers to your Melbourne office and callers from New South Wales to your Sydney office.
What if I can’t answer a call?
You can automatically forward calls to a second (or third) number at times when you’re not able to answer the phone including after hours or during emergencies.
What’s the difference between 1300 and 13 numbers?
There are two differences between 13 and 1300 numbers: length and price. A 13 number is only 6 digits in length (13 12 34) compared with a 10-digit 1300 number (1300 123 456). The shorter length makes the number easier to remember, but there are less of them and they are more expensive than 1300 numbers.
What’s the difference between 1300 and 1800 numbers?
These two types of inbound numbers provide the same benefits to business, including being portable and having flexible routing and configuration options. The key difference between them is price. For the caller, a 1800 number is a free call from a landline, while a 1300 number is the cost of a local call.