Contact Centre for Teams
The MS Teams Calling phone system is sweeping all before it. Now business are looking for contact centre integrations into MS Teams Direct Routing
Commschoice, Australia's first MS Teams Direct Routing provider is now Australia's first vendor of Contact Centre solutions for MS Teams Direct Routing.
Having delivered over 20 Teams Contact Centre and Call Centre solutions in our first 24 months of Teams calling, Commschoice can lay claim to being Australia's most experienced Teams Contact centre provider.
The Skype for Business Contact Centre replacement
MS Teams Calling is Microsoft's nominated replacement for On Prem and Cloud Skype for Business from July 2021.
Using native MS APIs, businesses can integrate their MS Teams Phone System in with their Contact Centre with all of the Customer, Agent, Manager and Administrator features they come to expect.
Our feature rich Teams Contact Centre solution is flexible, efficient and has everything you need in the one place – workplace management and collaboration tools, real time call reporting & analytics, agent supervisor tools such as remote monitoring, and CRM integration.
Commschoice depth of experience with MS Teams Contact Centre and Call Centres for MS Teams is unrivalled. With a low monthly subscription charge our solution is a cost effective solution for any sized business.
Call Centre Solutions for MS Teams Direct Routing
Our Call Centre and Contact Centre solutions for MS Teams come in 3 varieties. When you need a Phone system for a Call Centre, Commschoice has a range of solutions to suit with on Prem and Cloud solutions including Native, Semi Native and Hybrid Contact Centre solutions.
Native Contact Centre for MS Teams
When you need a Call Centre Phone System that is embedded within the Teams environment, we have the solution. The Native Contact Centre Phone System solutions use the Teams interface and have the Contact Centre icon built on the Teams application menu.
The big advantage of a MS Teams Native Contact Centre is that it avoids any disruption of the audio stream, with the voice packets remaining within the MS Environment.
By using a Native Contact Centre solution for Teams, the audio stream doesn't need to traverse back through any supplier servers which has the potential to affect call quality.
Semi Native Contact Centre for Teams
A Semi Native Call Centre solution for MS Teams runs seamlessly between the Contact Centre application but requires additional software application installation. Call are managed seamlessly between the 2 applications using our years of experience in developing Cloud Contact Centre solutions.
Hybrid Contact centre for MS Teams.
A Hybrid Call Centre Phone System will mean the bulk of the business use the Teams Direct Routing application and we keep the Call Centre or Contact Centre on the current Cloud or On Prem PBX and set up an integration ot manage calls between the 2 platforms. We do this in many cases where business has a significant investment in their Contact Centre Phone System.