Business NBN TC4 FAQ
CommsChoice has built a robust network architecture where NBN access can be sourced from at least 3 different providers, to create carrier diversity and increase service reliability.
How long does it take to get a NBN service connected?
If your site has previously been connected to the NBN, it can be 1-10 days for a reconnection. If your site is being connected to the NBN for the first time, It can take 10-20 business days for the NBN connection to be completed.
Can we have a Voice service with our NBN connection?
A number of voice products can be bundled with your NBN connection. The most popular being a SIP trunk that can have 1 or multiple simultaneous voice connections
What is the Subsequent installation charge?
This is the fee NBN charges for connecting a 2nd NBN service to the same address.
Is this service suitable for business critical data services?
NBN’s TC4 services are aimed at providing a lower cost internet connectivity service so its not ideally suited for business critical data services. If reliability, speed, or security are important, then we recommend a number of other options like dedicated fibre or NBN Ethernet along with a 4G failover. For added security and control of bandwidth allocation, we recommend an SD-WAN overlay.
What NBN access technologies are available for this service?
Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB), Fibre to the Node (FTTN), Hybrid TM Fibre Coaxial (HFC), Fixed Wireless (FW) and Sky Muster satellite.
What does best effort service mean?
Your download and upload speeds represent a Peak Information Rate (PIR) – the maximum speed you can expect on an uncongested network. Your actual speed will be affected by a variety of factors, including your access technology and there is no bandwidth warranty on the service.