Business NBN TC4 FAQ
CommsChoice has choice of 3 NBN networks. This allows us to provide multiple carrier redundancy over multiple NBN links.
How long does it take to get a NBN service connected?
If your site has previously been connected to the NBN, it can be 1-10 days for a reconnection. If your site is being connected to the NBN for the first time, It can take 10-20 business days for the NBN connection to be completed.
Can we have a Voice service with our NBN connection?
Yes a voice service can be supplied with the NBN or we can provide a voice channel with a SIP trunk.
What is the Subsequent installation charge?
This is the fee NBN charges for connecting a 2nd NBN service to the same address.
Is this service suitable for business critical data services?
No this service is primarily for general internet and standard data services. For business critical services we recommend fibre or alternately taking 2 NBN connections with a 4G failover router or SD-WAN.
What NBN access technologies are available for this service?
Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB), Fibre to the Node (FTTN), Hybrid TM Fibre Coaxial (HFC), Fixed Wireless (FW) and Sky Muster satellite.
What does best effort service mean?
Your download and upload speeds represent a Peak Information Rate (PIR) – the maximum speed you can expect on an uncongested network. Your actual speed will be affected by a variety of factors, including your access technology and there is no bandwidth warranty on the service.