4G Mobile Phone Plans FAQ
Where can I find mobile coverage information?
Here's the link to our coverage maps
Can I check my mobile usage?
You can check your mobile usage in real time from the customer portal. It’s important to check this if you are concerned that you’ll exceed your included usage amount. We will send you an alert by SMS when you reach 50%, 85% and 100% of your monthly allowance.
When does the mobile data use reset?
All usage on mobile phones resets on the 28th of the month.
I don’t know how much data I will use, what should I do?
Monitor your current daily data use, and check your previous bills to get an idea of your average usage. Here’s some examples of what 1Gb of computer data looks like:
- download around 500 music tracks
- download around 500 photos
- watch one standard definition movie
- stream half an hour of standard Netflix
Downloading high definition video can quickly add up so it's important to understand how much data a file or video may use.
If you are planning to head overseas, you can add one of our travel packs to ensure you keep up to date with your email and essential communications. Contact us to get a roaming travel pack activated.